FREQUENTLY ASKED QUESTIONS

From our advanced recovery therapies to our Kensington, London location, we get asked a variety of questions by new members or by those looking to try out our services. We’ve compiled a list of our most frequently asked questions to help provide quick answers.

If you happen to have a question that isn’t answered below, please get in touch with our team. We’d be happy to help.

The Body Lab Kensington, London FAQs

  • You can take the Circle, District, or Piccadilly lines to High Street Kensington station, which is just a short walk from our wellness centre.

    For those driving, we're easily accessible via the A4, with parking options nearby.

    Several bus routes connect central London directly to Kensington for those arriving by bus, such as buses 9, 10, 49, 52 and 70, which lead through or stop near Kensington.

    If you're looking to plan your route, whether to book a tour, arrive in time for a service, or just look for future reference, you can see the various options via Google Maps.

  • Our Kensington Wellness Centre is ideally situated for local residents with many public transport options, including nearby underground stations. Our location in the heart of the neighbourhood allows for quick stops to amenities and local parking.

    We aim to make wellness and fitness sessions easily accessible for busy Londoners and those in Kensington looking to take a break from the busy work culture.

  • While we don't offer specific discounts for Kensington residents, we do offer exclusive and event-specific offers through our monthly newsletter.

    Most recently, we have offered free recovery therapy sessions for those who partook in the London Marathon.

    If you want to take advantage of these offers, you can sign up for our email list by adding your email to the end of our sign up via Linktr.ee.

    Additionally, make sure to check in to our Instagram, where we may post these offers after our email list has heard about them, including highlighting them on our story.

  • Our current opening times are as follows:

    Monday - Thursday | 06:30 - 21:00
    Friday | 06:30 - 19:00
    Saturday - Sunday | 07:00 - 18:00
    Bank Holidays | 09:00 - 18:00

    These occasionally change due to the needs of our members or around specific times of the year, please make sure to check back periodically for any updates.

  • We use an online booking system that allows our members to book a slot to use our recovery therapies or other services, such as personal training.

    This ensures that when you book a service at our Kensington centre, that you're receiving a tailored experience without the risk of your time being cut short or unavailability due to peak hours.

  • Currently, our gym floor is not accessible. However, our recovery therapies and members are is.

    If you're looking to book a session in, or wish to discuss accessibility, we highly encourage you to get in touch with our team - either through our contact form or directly using this number: +44 2079 375853.

    We would be more than happy to organise and work around requirements of our members, or those interested in experiencing our services.

Booking & Memberships FAQs

  • You can book a service directly by contacting our reception team at this number: +44 2079 375853.

    If you'd prefer to book a service online, you can do so through the individual service page. You can view all our services in one place via our All Services page.

    Please note that some services aren't bookable directly via a webpage. In that instance, please contact our reception team or fill in a contact form to get in touch and book.

  • Yes, you need to be a member to gain access to the gym and all personal training services. You can learn more about our memberships via our memberships page.

    Alternatively, get in touch with our reception team to learn more about what membership is best for you.

  • The recovery therapies on our ground floor are open to everyone, including non-members. Similarly, you do not have to be a member to book a session online or via the phone.

    Members do, however, have access to additional discounts and perks for our services.

  • The prices for our recovery therapies differ depending on the recovery therapy you wish to book.

    When booking a service online via their respective service page, you'll be able to see the price and options available to you.

    Alternatively, you can contact our reception team to discuss pricing, booking and more.

  • We have a 24 hour cancellation policy on all services, whether booked online, in person or over the phone.

    We ask that members and users of our centre alike provide as much forewarning that a booking needs to be cancelled to allow for other users to capitalise on that open spot.

  • We do not currently have a membership price list available to view online.

    To gain more information on memberships, you can visit our memberships page. For more information on pricing, benefits and to answer any other questions you may have regarding memberships, please get in touch with our team.

Advanced Recovery Therapies FAQs

  • You can learn more about our advanced recovery therapies, including what they are, how they work and their benefits by viewing their respective service page.

    Alternatively, view all services to get a better understanding of the range of recovery therapies we offer.

    If you wish for more expansive information on a specific recovery therapy, consider looking at our News for more information.

  • For recovery services, we suggest wearing comfortable loungewear. Exercise gear and trainers are a must for the gym, and bathing suites are recommended for infrared sauna sessions.

    We will provide necessary personal protective equipment (PPE) for recovery therapies that may require them such as cryotherapy. Additionally, we also provide clean towels and comfy bathrobes for these therapies.

  • To ensure your safety and comfort while using our services, we require you to complete our guest waiver form.

  • The duration of your therapy or treatment will be dependant on what you have booked and the goal/objective of the session.

    For more information on the therapy or treatment you have booked, please look at the individual service page, and it's FAQ section. If you are still unsure, please reach out to our reception team to have your query answered.

  • Absolutely. Recovery therapies are viable and useful for most, excluding those with conditions that prevent them from using a specific recovery option.

    While our therapies have benefits such as an increase in performance, faster recovery and sport injury prevention - which are potentially more appealing to an athlete - they also have a host of benefits for non-athletes also.

    Hyperbaric Oxygen Therapy aids in reducing jet lag symptoms and improved cognitive function.

    Cryotherapy reduces inflammation and can help with mood disorders.

    Floatation therapy can aid in better sleep quality, brain restoration and lower stress.

    These are but a few examples. Massage therapy, osteopathy and reformer Pilates can also powerfully benefit the lives of non-athletes also.

    To learn more about the benefits, visit the service page of the recovery therapy you're interested in, or check out our news section where we go into greater depths on the recovery options we provide at our Kensington, London Centre.